Privacy Policy

At Sukooon Naturals, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, www.sukooonnaturals.com ("Site"). By using our Site, you consent to the practices described in this policy.

Please read this Privacy Policy carefully to understand how we handle your personal information.


1. Information We Collect

We collect both personal and non-personal information from users who visit our Site. The types of information we collect include:

a. Personal Information
Personal information is information that can be used to identify you personally. We collect the following types of personal information when you use our Site:
- Contact Information: Name, email address, phone number, shipping address, billing address.
- Payment Information: Credit card details or other payment methods (processed securely via third-party payment gateways).
- Account Information: Username, password, and other details you provide when creating an account with us.
- Order Information: Details of the products you have purchased, including order history and preferences.
- Customer Support Information: Any details you provide when you contact our customer service team.

b. Non-Personal Information
Non-personal information is data that cannot be used to identify you personally. We may collect the following types of non-personal information:
- Browser Information: Information about the browser and device you use to access our Site (e.g., browser type, operating system, device type).
- Cookies and Tracking Technologie: We use cookies and similar technologies to enhance your browsing experience and gather analytics. For more information on how we use cookies, see the section below titled "Cookies."
- Usage Data: Information about your interactions with the Site, such as pages viewed, products clicked, and time spent on our Site.

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2. How We Use Your Information

We use the information we collect for a variety of purposes to enhance your experience with Sukooon Naturals:

a. To Process Orders
- To process and fulfill your orders, including billing, shipping, and customer support.
- To send you order confirmations, shipping updates, and other related notifications.

b. To Improve Our Services
- To personalize your shopping experience and recommend products based on your preferences and purchase history.
- To analyze website usage trends and improve the functionality, content, and user experience of our Site.

c. To Communicate with You
- To send you marketing communications, including promotional offers, newsletters, and product updates, if you have opted in to receive such communications.
- To respond to customer service inquiries, resolve any issues, and improve our customer support services.

d. To Comply with Legal Obligations
- To comply with applicable laws, regulations, and legal processes, including fraud prevention and legal enforcement.


3. How We Share Your Information

We respect your privacy and will not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted partners and service providers for the following purposes:

a. Service Providers
We work with third-party service providers who assist us with various aspects of our business, such as payment processing, order fulfillment, shipping, and email marketing. These service providers may have access to your personal information only to perform services on our behalf and are required to maintain the confidentiality of your information.

b. Legal Requirements
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, including to comply with legal obligations, court orders, or government investigations.

c. Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owner. We will notify you of any such change through email or a prominent notice on our Site.

d. With Your Consent
We may share your information with other third parties if you have given us your explicit consent to do so.


4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our Site and to collect information about how you use our services. Cookies are small data files stored on your device that help us recognize you when you return to the Site. They enable us to provide you with personalized content and relevant advertisements.

Types of Cookies We Use:
- Essential Cookies: Necessary for the operation of the Site, such as to enable secure logins or shopping cart functionality.
- Analytics Cookies: Used to track website usage and gather analytics data, helping us improve the functionality of the Site.
- Advertising Cookies: Help us display personalized ads based on your browsing behavior.

You can control cookie settings in your browser, including accepting or rejecting cookies. However, please note that blocking certain cookies may impact your ability to use some features of our Site.


5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We use secure encryption technology (SSL) to protect sensitive data during transmission. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.


6. Your Privacy Rights

You have the following rights concerning your personal information:

a. Access
You can request a copy of the personal information we hold about you.

b. Correction
If any of your personal information is inaccurate or incomplete, you may request that we correct or update it.

c. Deletion
You can request the deletion of your personal information, subject to any legal obligations we may have to retain it.

d. Opt-Out
You can opt out of receiving marketing emails or newsletters by following the unsubscribe instructions in the emails you receive or by contacting us directly.

e. Withdrawal of Consent
If we process your information based on your consent, you can withdraw your consent at any time by contacting us.

To exercise any of these rights, please contact us at +92322-7276200. We will respond to your request in accordance with applicable laws.


7. Third-Party Links

Our Site may contain links to other websites, including social media platforms and third-party vendors. This Privacy Policy applies only to Sukooon Naturals. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any external sites before sharing your information with them.

8. Children’s Privacy

Our Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal information, we will take steps to delete such information as soon as possible.


9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the "Effective Date" at the top of the policy. Any changes to this policy will be effective upon posting on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.


10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Sukooon Naturals
Email: info@sukooonnaturals.com
Phone: +92322-7276200
Address: Plot # 61, S.I.E Millat Road Faisalabad